Return & Refund Policy
This policy explains how to request a return, report a bag or order problem, and receive an approved refund for a velrniq™ purchase.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery. Please contact us before the return period expires.
Starting a Return Request
Before sending an item back, contact service@velrniq.com.
Please provide your order number, product name, reason for return, and relevant photographs or video when appropriate.
Return Eligibility
Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, a preference-based return should generally be unused, complete, unaltered, and returned with original straps, accessories, inserts, and packaging where reasonably possible.
Used or Altered Bags
Products showing heavy wear, stains, odors, modification, damage after delivery, missing straps, missing accessories, or other signs of extended use may not qualify for a standard preference-based return unless required by law.
Damaged, Defective, Incorrect or Incomplete Orders
Please contact us promptly and include clear photographs of the product, packaging, shipping label, damaged area, and any missing or incorrect components.
Normal Product Variation
Minor differences in color, texture, stitching, hardware tone, measurements, lining, or finish are not necessarily defects when they fall within reasonable production variation.
Return Shipping
Return-shipping responsibility depends on the reason for the return and the circumstances of the order. Customer support will provide the applicable instructions after reviewing the request.
Return Packaging
Where reasonably possible, bags should be returned clean and protected, with included straps, accessories, and original packaging.
Return Destination
Do not automatically send a return to the registered company address or the address printed on an incoming parcel. Approved returns will receive the correct return destination.
Refund Processing
Approved refunds are normally processed within 5-10 business days after approval to the original payment method. Your bank or payment provider may require additional time.
Original Shipping Charges
Original shipping charges may be non-refundable for preference-based returns unless the return results from our error or applicable law requires otherwise.
Exchanges
Where direct exchange service is unavailable, customer support may advise you to return an eligible item and place a new order.
Order Cancellation
Contact us as soon as possible if you wish to cancel an order. Cancellation cannot be guaranteed once processing or shipment has started.
Consumer Rights
Nothing in this policy limits mandatory rights or remedies available under applicable consumer-protection law.
Contact Us
For a return or refund request, contact service@velrniq.com with your order number.