Contact Us
Contact our customer-support team for questions about product dimensions, capacity, materials, compartments, straps, orders, payment, shipping, tracking, returns, refunds, damaged items, or other store-related concerns.
Legal Business Information
Legal Company Name:
Hangzhou Qiji Network Technology Co., Ltd.
Legal Representative:
Fang Jinfang
Unified Social Credit Code:
91330105MAKC30TU00
Business Address
Room 4113, Building A, No. 80 Kangning Street, Shiqiao Subdistrict, Gongshu District, Hangzhou, Zhejiang, China
This address is provided as the registered business address of the legal entity operating this store. Please do not send returns to this address unless our customer-support team has specifically instructed you to do so.
How to Contact Us
For general customer-service enquiries, please contact us using the details below:
- Email: service@velrniq.com
- Phone: +86 156 9561 2562
- Customer Service Hours: 8:00 AM - 8:00 PM Daily (China Standard Time, UTC+8)
Email is recommended for enquiries involving orders, shipping, returns, refunds, damaged products, or other matters that may require photographs or supporting information.
Questions About a Product
If you need help with dimensions, capacity, laptop compatibility, compartments, materials, strap adjustment, water resistance, included accessories, or other product details, please contact us before placing your order.
Providing the product name or product-page link will help our customer-support team respond more efficiently.
Questions About an Existing Order
If your enquiry relates to an existing purchase, please include your order number and the email address used at checkout so our team can locate your order more efficiently.
For shipping or tracking enquiries, please also include any tracking number already provided to you.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer-support team promptly.
To help us review the issue, please provide clear photographs of:
- The product received
- The affected or damaged area
- The original packaging
- The shipping label
Our team will review the information provided and advise you of the appropriate next steps.
Before Returning an Item
Please contact customer support before sending any merchandise back.
Approved returns will receive the applicable return instructions and return destination. Products sent to an address without prior authorization may not be accepted or processed correctly.
For complete eligibility requirements and return conditions, please review our Return & Refund Policy.
Shipping and Delivery Support
If you have questions about shipping status, delivery estimates, tracking updates, delayed parcels, or delivery problems, please contact us with your order number and tracking information.
Some delivery enquiries may require us to contact the relevant carrier or fulfillment partner before we can provide a final response.
Payment and Refund Enquiries
For questions regarding payment confirmation, billing, refunds, or other transaction-related matters, please contact us using the email address above.
Refund processing times may vary depending on the payment method, payment provider, and financial institution involved.
Response Time
We aim to respond as promptly as possible during our published customer-service hours.
Requests involving shipping carriers, fulfillment partners, payment providers, return facilities, or additional order verification may require extra review time.
To avoid delays, please provide all relevant information in your initial message whenever possible.