FAQ
Helpful information about bags, carrying capacity, materials, product use, ordering, shipping, returns, refunds, and customer support.
What does velrniq sell?
velrniq™ offers backpacks, shoulder and crossbody bags, totes, travel and weekender bags, chest bags, and waist bags for daily carry, commuting, work, shopping, and travel.
How do I know whether a laptop will fit?
Please compare your device dimensions with the bag dimensions and laptop-compartment information shown on the relevant product page.
Are all bags waterproof?
No. Some products may use water-resistant or splash-resistant materials, but this does not mean they are fully waterproof unless the product page specifically states otherwise.
Can colors look different on screen?
Yes. Screen settings, lighting, photography, and production batches may create reasonable color differences.
Can dimensions vary slightly?
Minor measurement differences may occur due to fabric construction, padding, folding, and manual measurement.
How long does processing take?
Orders are normally processed within 2-4 business days after payment confirmation and any required order verification.
What happens during busy periods?
During holidays, promotions, product launches, or unusually high order volume, processing may take up to 5 business days.
How long does U.S. delivery usually take?
Estimated U.S. carrier transit time is generally 10-15 business days after dispatch.
How much does shipping cost?
Applicable shipping charges are shown at checkout before the order is completed.
Will I receive tracking information?
When tracking is available, shipping confirmation and tracking details will normally be sent after dispatch.
What is the return window?
Eligible returns may be requested within 30 calendar days after confirmed delivery.
What if my bag arrives damaged?
Contact customer support promptly and provide clear photos of the product, packaging, shipping label, and damaged area.
Should I return an item before contacting velrniq?
No. Please contact us first so the correct return instructions and destination can be provided.
How long do refunds take?
Approved refunds are normally processed within 5-10 business days after approval. Your bank or payment provider may require additional time.
How can I contact velrniq?
Email service@velrniq.com or call +86 156 9561 2562 during our published service hours.